When you buy this service, the event date is required to be offered. You can offer it in the NOTE field at shopping cart page or email us with subject "Order # + Event Date". If you don't offer, we are not responsible for the delay if any.
Since our dresses are made to order (handcrafted) even if you choose standard size & shown color, so they all have tailoring time (The time we make the dress).
Rush order service is only to expedite the tailoring/processing time. It doesn't include any shipping time (the time the shipping carrier takes). You need choose specific shipping method if you need it faster after we finish the dress.
Total time you receive the dress = tailoring time (regular or rush order) + shipping time (choose shipping method at checkout page)
Generally our regular tailoring time is 10-20 days (time for some dresses with much handwork or that need be dyed may be extended). But if you need it urgently, please buy our rush order service.
Promised Tailoring Days for Dresses with Rush Order Service:
Note:
Q: Why is your tailoring time extended for dress list price over 150USD?
A: Usually dresses with list price over 150USD have very complicated beading or other decoration details. This handwork takes much more time.
Q: If I need the dress urgently, which style do you recommend?
A: We suggest you choose full sequined dresses or dresses without any decorations (beading, appliques, stones, etc). Usually this kind of dresses can be made in very short time and deliver faster.
Measuring Method
RETURN POLICY
1. Easy returns within 7 days.
2. Please make sure they are in their original conditions - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.
Learn more about our detailed Return Policy.
SHIPPING
Total Delivery Time = Processing Time + Shipping Time
Processing Time (Tailoring Time)
The processing time is 7-10 days for Prom, Evening, Homecoming & Special Occasion Dresses, and 8-12 days for Wedding Dresses.
It takes about 8-15 days for the package travel from our factories to your destination, the exact shipping time is based on the shipping company (UPS, DHL, TNT, Fedex, etc) standard and the shipping method you have chosen. We will send you an email once your order has been dispatched, containing details on how to track your order online.